At Woopmart, we strive to provide our customers with high-quality products and exceptional service. If you’re not completely satisfied with your purchase, we’re here to help.

Returns

• Eligibility: You may return most items within 30 days of receipt, provided they are in their original condition, unused, and in their original packaging. Certain items, such as perishable goods, personalized items, and final sale products, are not eligible for return.

• Process: To initiate a return, please contact our Customer Service team at info@woopmart.com with your order number and reason for return. We will provide you with a return authorization and instructions on how to return the item.

• Return Shipping: The cost of return shipping is the customer’s responsibility unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

• Inspection: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. Please allow up to 10 business days for this process.

Refunds

• Processing Time: If your return is approved, we will process your refund to your original payment method within 7-10 business days. Please note that it may take additional time for your bank or credit card company to post the refund to your account.

• Partial Refunds: In certain cases, we may issue a partial refund if the item is not in its original condition, is damaged, or has missing parts.

3. Exchanges

• Eligibility: We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the replacement item.

Defective or Damaged Items

• Report: If you receive a defective or damaged item, please contact our Customer Service team within 7 days of receipt. We will arrange for a replacement or refund at no additional cost to you.

Contact Us

If you have any questions or need assistance with your return or refund, please contact us:

• Email: info@woopmart.com
• Phone: +123 456 789

Thank you for shopping with Woopmart. We appreciate your business and look forward to serving you again.